Returns

At WKH Group, we strive to ensure your utmost satisfaction with our products and services. However, in instances where you may need to return an item, we have implemented the following returns policy:

1. Non-Returnable Items.

- Materials that have been cut to size or machined to your specification are not eligible for return.
- Machined or cut materials cannot be returned unless they are defective.

2. Return Process.

- Prior authorisation is required for all returns. Please contact our customer service team to initiate the return process.
- Upon approval, you will be provided with instructions on how to return the item.

3. Refund or Exchange.

- Refunds will be issued in the original form of payment once the returned item is received and inspected.
- Exchanges for non-returnable items may be possible if the item is defective or damaged. Please contact our customer service team for assistance.

4. Exceptions.

- WKH Group reserves the right to refuse returns on certain items, especially those that are custom-made or specially ordered.

By making a purchase with WKH Group, you agree to abide by the terms of this returns policy.

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team for assistance. We are here to ensure your satisfaction with every aspect of your experience with WKH Group.